Improving the World with Root Cause Analysis
This world does not lack problems. Problems are everywhere. Encountering issues in our lives, at...
Attitude – Success Through Positive Conversation
The world is a crazy place. Everywhere you turn, there is a story of something...
Actively Listening to Your Customers
How many times in your life have you been told that you are not listening?...
Trust in Customer Service Builds Relationships
As everyone knows, relationships can be complicated. Some are easier than others. The factors that...
Be an Agent of Good
Let’s start by defining the word “good”. As a noun, Webster says “that which is morally right;...
Customer Service is Everywhere
Customer Service is something that we experience every day as consumers. Our involvement with customer...
Just My Introduction
Hello Everyone, One day, about 20 years ago, I found myself thinking about what would...